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  • Asked by
  • DrewPope
  • |
  • October 8, 2012
  • |
  • 3 people also have this question

File not downloading!

My image is not loading and I am under a DEADLINE…Uuugh! I'm a new customer and I bought two images just this morning—no problems, now, I click on the download button and it just spins. Unfortunately it has deducted money from my account without sending the file HELP!

Official Answer

  • Answered by
  • Lucy
  • |
  • October 11, 2012
  • |
  • 1 person likes this

Hey Drew

Thank you so much for reporting the bug. I have informed our programmers and they have confirmed that the error has been resolved.

If you have any further questions please feel free to contact me at support@peopleimages.com

Kind Regards

Lucy

Comment on "File not downloading!"

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2 comments on this content

  • pramod | October 23, 2014 | No one likes this yet

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  • Yuri | March 25, 2014 | No one likes this yet

    You can always re-download your files from your download history under "history". So if there was a transfer error you can just do that in your own time