• Support
    Support
    Loading...


Question?

  • Asked by
  • Anonymous
  • |
  • June 8, 2012
  • |
  • Nobody else has this question

Keywording Tool Bug

Hi Per,

I'm using for long time your keywording tool. Since last week or so the tool got less images for searches than before, even nothing for popular search terms. It's really annoying, since this is a great tool, but without image results it's useless. I'm also a web developer, and i'm thinking about some cache problems there.

(Also there are some AJAX response bugs while adding keywords to the list)

Best regards,
S.

Official Answer

  • Answered by
  • Lucretia
  • |
  • July 26, 2012
  • |
  • No one likes this yet

Hi Per,
Thank you for bringing this to our attention and I do apologise for the inconvenience . I will inform our programmers about this problem immediately. I will get back to you as soon as I have any feedback. If you experience any other problems please feel free to contact me :)

Warm regards,
Lucretia

Comment on "Keywording Tool Bug"

ONLY Positive and constructive comments allowed

7 comments on this content

  • Anonymous | July 26, 2012 | No one likes this yet

    Hello!

    I couldn't read or interpret them.

    Thanks for answering!

  • Lucretia | July 26, 2012 | No one likes this yet

    It is a pleasure :) If there is anything else that you are finding difficulty with just ask. Have a good day:)

  • Anonymous | July 26, 2012 | No one likes this yet

    Hi,

    I'm not sure I'm posting this to the right section but this page showed up after I chose the most related option to Keyword tool.

    Ok my question anyways...

    What does Retrival count exactly means?

    My first language isn't English and I can't find this word even on Google Translate. (Retrival)

    I'm asking because I can't translate the charts until I know what this means...

    Is it simply means how many people are searching for them? - If yes can you give some insights on it e.g. how much time it considers?

    Thanks,

    Tamas

    p.s. I'm new to the site

  • Lucretia | July 26, 2012 | No one likes this yet

    Hi Tamas,

    You probably mean "Retrieval". Retrieval means how many times the keyword was searched by people and not how many people are searching it. Unfortunately I wont be able to give you much insight on how many times exactly, the particular word were searched.
    I am not quite sure what you mean by "I can't translate the chart". If you would be so kind to give me more clarity on that, I would be happy to assist you:) Please don't hesitate to ask.

    Looking forward to hearing from you:)
    Lucretia

  • Lucretia | July 18, 2012 | No one likes this yet

    Hi Per,

    Hope all is well with you:) I am happy to inform you that the keywording bug has been fixed. Thank again for making us aware of that. Please contact me if there is any other problems.

    Have a great day further:)
    Lucretia

  • Anonymous | June 22, 2012 | No one likes this yet

    Dear Lucretia,

    The problem seems to be persistent. Please search on "apple" and select Illustration option from dropdown box. There should be only 6 result on this term. It's obvious that it should be more much hits on this theme.

    I was testing some terms and options and I have a clue that the problem occurs only with Illustration searches. Much more, the bug ain't showing up all the time, ex: searching for the term "tree" with no options selected I found first 30-40 result, than only 20 result.

    It's almost clear to me that there is a DB cache or AJAX problem there.

    Here is a screenshot with the "tree" seach and Illustration object:
    http://thyalie.ro/stock/arcurs-bug.jpg

    Best regards,
    S.

  • Lucretia | July 16, 2012 | No one likes this yet

    Hi Per,

    Thank you for notifying me about this. Our programmers is currently working on this problem I will contact you as soon as I have any feedback. Sorry for the inconvenience. Thanks again:)


    Lucretia