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Question?

  • Asked by
  • tone3842
  • |
  • January 10, 2014
  • |
  • Nobody else has this question

Y065464

Hello there, I received a link to download free images from your site, I liked most of them and I was downloading several when an image shown $140 dollars and it downloaded.... above you'll find the receipt number.. as you can tell I was downloading because they were free... I would not purchase a $140 photo... why would you advertise as free when it has costs and its really easy to go ahead and download and purchase unwanted photos...

Can you please refund this money to my account?

Thanks!

Official Answer

  • Answered by
  • Lucretia
  • |
  • January 13, 2014
  • |
  • No one likes this yet

Hi there,

Please refer to your email for further information. I have send you a reply via email. Should you have any other questions please feel free to contact me.

Warm regards,
Lucretia

Comment on "Y065464"

ONLY Positive and constructive comments allowed

2 comments on this content

  • Ban | December 24, 2022 | No one likes this yet

    Good pictures are great. But they'll work great with video. Then the customer will see more information about the product. Consequently, they will be more attracted to your store. I have checked this in my personal practice. That is why I am now working with a company that creates an animated explainer video that tells the customer more about the product, engages them more, and answers their most asked questions. So I think it's a great addition that won't take up a lot of your time, but it can increase sales significantly.

  • tone3842 | January 10, 2014 | No one likes this yet

    Now item 2305 is showing as -140 on the site... but my account is still showing as If I had purchased it....